Privacy Policy
Last updated: 11 July 2026
In short: we collect only what we need to run a delivery platform — your account details, your delivery addresses, location while an order is active, and payment records. We don't sell your personal information to anyone.
1. Who we are
DASH is an on-demand delivery platform operated by Datalani Technology CC, a close corporation registered in Namibia, based in Windhoek ("DASH", "we", "us"). This policy explains how we handle personal information when you use the DASH mobile apps, our website, or contact our team. Questions or requests about your data can be sent to hello@dashnamibia.com.
2. Information we collect
Information you give us:
- Account details — your name, phone number, email address, and profile photo if you add one.
- Order details — pickup and drop-off addresses, receiver name and phone number, item descriptions, and delivery instructions.
- Driver application documents — if you apply to drive, your driver's licence, vehicle registration, roadworthy certificate, and vehicle details.
- Messages — anything you send to our support team or through in-app communication.
Information collected automatically:
- Location — customers share pickup/drop-off coordinates when placing an order; drivers share live GPS location while online so orders can be matched and tracked. Location is not collected when drivers are offline.
- Payment records — amounts, payment method (card, eWallet, EFT, or cash), and transaction status. Card payments are processed by our accredited payment provider — we never store full card numbers, eWallet PINs or banking credentials on our systems.
- Device and usage data — device type, app version, and crash and analytics data that helps us keep the app working.
3. How we use it
- To match orders with nearby drivers and show live tracking to customers and receivers.
- To calculate fares, process payments, and maintain driver wallets and credit balances.
- To verify driver identity and vehicle documents before approval.
- To send service notifications — order updates, announcements, and important account messages.
- To handle support requests, disputes, and safety incidents.
- To prevent fraud and enforce our Terms of Service.
4. Who we share it with
We share personal information only where the service requires it:
- Between users: when an order is matched, the driver sees the customer's name, addresses and contact number; the customer sees the driver's name, photo, vehicle and live location. Receivers with a tracking code see delivery progress.
- Service providers: we use Google Firebase (authentication, database, storage, analytics) to run the platform, which means data is processed on Google's infrastructure. Payment processing may involve our banking and payment partners.
- Legal requirements: we may disclose information where required by Namibian law or a lawful request from authorities.
We do not sell personal information, and we do not share it with advertisers.
5. How long we keep it
We keep account and order records for as long as your account is active and thereafter as needed for legal, tax and dispute-resolution purposes. Driver documents are retained while the driver account is active. You can request deletion of your account at any time (see section 7).
6. Security
Data is stored on Google Firebase with encryption in transit and at rest, protected by access rules so users can only read the data the platform intends them to see. Administrative access is restricted to authorised DASH staff with role-based permissions. No system is perfectly secure, but we take reasonable technical and organisational measures to protect your information.
7. Your rights and choices
- You can view and update your profile details in the app.
- You can request a copy of the personal information we hold about you.
- You can request correction of inaccurate information or deletion of your account and data, subject to records we must keep by law.
- You can control location permissions through your device settings — though the app cannot deliver or track orders without them.
To exercise any of these rights, email hello@dashnamibia.com from the address linked to your account. We respond within a reasonable time and will verify your identity before acting on a request.
8. Children
DASH is not intended for anyone under 18. We do not knowingly collect information from minors; if you believe a minor has created an account, contact us and we will remove it.
9. Changes to this policy
We may update this policy as the platform grows or the law changes. We will post the updated version here and update the date at the top; material changes will be announced in the app.